Telephone Etiquette Lunch Talk in Malaysia

In today’s fast-paced business world, effective communication over the phone is more crucial than ever. That’s why we’re excited to introduce our upcoming lunch talk on “Telephone Etiquette,” designed to equip you with the essential skills needed to navigate phone conversations with professionalism and confidence. Whether you’re answering client inquiries, conducting business negotiations, or providing customer support, mastering telephone etiquette is essential for leaving a positive impression and building strong relationships. Join us as we delve into the art of polite and courteous phone communication, ensuring that every call you make reflects the professionalism and integrity of your organization.

During our “Telephone Etiquette” lunch talk, you’ll learn practical tips and techniques to handle various phone scenarios effectively. From answering calls promptly and professionally to managing challenging situations with grace and tact, this session will empower you with the knowledge and skills to excel in telephone communication. By the end of the talk, you’ll feel more confident in your ability to engage in courteous and efficient phone conversations, ultimately enhancing your professional image and contributing to the success of your organization.

Talk Objectives:

1. Understanding the importance of telephone etiquette:
   Learn why maintaining proper phone etiquette is crucial for professional communication and building positive relationships with clients and colleagues.
2. Mastering telephone greetings and introductions:
   Discover techniques for delivering warm and professional greetings that set a positive tone for the conversation.
3. Effective listening skills:
   Learn how to actively listen to callers, demonstrate empathy, and accurately understand their needs and concerns.
4. Managing challenging situations:
   Explore strategies for handling difficult callers, resolving conflicts, and de-escalating tense situations with diplomacy and professionalism.
5. Handling transfers and hold times:
   Understand the best practices for transferring calls and managing hold times to minimize inconvenience for callers.
6. Ending calls gracefully:
   Learn how to conclude phone conversations courteously, summarizing key points and expressing gratitude for the caller’s time.
7. Telephone etiquette for voicemail and phone messages:
   Discover how to craft clear and concise voicemail greetings and leave professional messages that prompt timely responses.
8. Managing multiple calls and prioritizing tasks:
   Gain strategies for efficiently managing multiple incoming calls, prioritizing tasks, and ensuring prompt follow-ups.
9. Building rapport over the phone:
   Explore techniques for building rapport and establishing trust with callers, fostering positive relationships and enhancing customer satisfaction.
10. Implementing telephone etiquette in everyday interactions:
    Learn how to integrate the principles of telephone etiquette into your daily communication routines, both professionally and personally.

In today’s fast-paced business environment, mastering telephone etiquette is more important than ever. By attending our lunch talk on Telephone Etiquette, you’ll gain invaluable insights and practical skills to enhance your communication effectiveness over the phone. Don’t miss this opportunity to elevate your professionalism and leave a lasting positive impression on every caller.

Ready to improve your telephone communication skills and take your professionalism to the next level? Sign up now for our Telephone Etiquette lunch talk and equip yourself with the tools you need to succeed in today’s competitive workplace. Don’t let poor phone etiquette hold you back – join us and unlock the secrets to seamless, courteous, and effective phone conversations.

More Information:

Duration: 60 minutes

Fees: $1899.97  USD 679.97

For more information please contact us at: contact@knowlesti.my

If you would like to register for this talk, fill out the registration form below.